Terms and Conditions

Summarised Terms & Conditions

Animal Health Centre Waikato Inc (Trading as Anexa Vet Services/Cognosco) – Terms of Trade

In consideration of Animal Health Centre Waikato Inc (trading as Anexa Vet Services/Cognosco) hereafter referred to as ‘Anexa’ providing goods and services the customer agrees:

Ownership of Goods supplied under these Terms of Trade remains with Anexa until payment for the Goods is made in full.

Delivery occurs at the time possession of the Goods passes to the Client (or a person nominated by the Client) from Anexa. The risk in Goods supplied passes to the Client on delivery.

Clients are advised to consult the expiry date of Goods accepted at time of delivery and that in doing so they accept as appropriate the expiry dates unless otherwise agreed to.

Any claims must be notified to Anexa within 7 days from receipt of goods. No good shall be returned unless previously agreed to by Anexa. Anexa reserves the right not to accept any goods for refund or credit. The Client accepts that goods requiring controlled environment handling are simply not returnable.

If a solicitor, debt collector or another such agent, is instructed by Anexa, the Buyer agrees to pay the solicitor, debt collector’s or agents reasonable fees and disbursements as charged to Anexa in full.

The Client consents to Anexa to collect, retain and use personal information provided about for the purpose of:

  • Assessing the Clients creditworthiness
  • Marketing and/or informing the Client about the goods and services provided by Anexa

The Client consents to Anexa and any finance or credit-rating agency making enquiries of and obtaining  information for the purpose of determining financial standing and creditworthiness

Pursuant to the Privacy Act 2020, the Client will have the right of access to information collected by Anexa, and to request that this information be corrected. If Pursuant to the Privacy Act 2020 Anexa cannot provide or correct the information, Anexa will provide a reasoning to the Client.

For full details please refer to our Privacy Policy.

A full list of Terms and conditions are available on request.


Terms of Payment


Companion Animal

Terms of payment for companion animals is cash only at the time the Goods or Services are purchased or at the time of discharge from the care of Anexa (the “due date”). Exceptions are only by prior arrangement or via qualifying for charge accounts by being a production animal owner Client.


Production Animal (Upon acceptance of credit application)

Anexa may require the Client to pay a deposit, being an advanced payment for the Service, before Anexa commences the Service.

Payment for the Service (and any associated expenses and disbursements) is due on the 20th day of the month following the month in which the Service is undertaken except where Anexa has agreed in writing that other terms shall apply (“the Due Date”).

If the Client does not make payment on the Due Date, the Client will be in default and must pay default interest at the rate of 1.5% per month, which shall accrue on a daily basis on the total amount outstanding on all accounts owing which are 30 days or more overdue to the date of payment in full.

If payment is outstanding for 7 days from the Due Date, Anexa may suspend performing the Service until the date of payment in full. The Client must pay in cash for any Service completed by Anexa until payment is made in full (together with any accrued interest).

Anexa may notify the Client at any time that it has ceased to carry out the Service otherwise than by immediate payment. This cessation does not relieve the Client for amounts owing up to the date on which such notice is given.

Payment of all money shall be without set-off or deduction of any kind.

Anexa will apportion payments to outstanding accounts as it considers appropriate.

The right is reserved to cancel all indicated discounts for the Goods and Services already provided in the absence of payment in full by the due date.

Anexa reserves the right to issue a PPSA to the Client and they shall promptly sign any documents and do anything else required by Anexa to ensure that security interest constitutes a first ranking perfected security interest in the Goods. The Client shall not grant any other security interest or any lien over goods that Anexa has a security interest in.


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